Case Study of BSNL Call Center

Call Centre provide single window solution and convenience to customer. DIL is running a Call Center for Bharat Sanchar Nigam Limited (BSNL). The No.1 Telecommunication Company and the Largest Public Sector Undertaking of India. We are serving a 30 seater Call Center round the clock attending almost 3000 calls a day related with broadband, dial up, mobile and basic telephone.