| AAA is a out-of-box solution incorporating Text to Speech (TTS) + Telephone Dialer + Data Conversion tools. It is an ideal solution for organisations in need of sending out a customized voice message based on few patterns to a large number of recipients. For example, a company may need to dial thousands of telephone numbers for reminders of payment/loan-installment/fee dues, or make announcement of change in flight schedule to all passengers boarding a particular flight, or update change in meeting schedules to all participants, etc.Click here to view TTS DemoThe proposed solution accepts a list of recipients to be dialed from any of popular formats such as MS Excel XLS file, MS Access MDB file or a simple text file (fixed or delimited) and imports them into its own database. It then dials the recipient on the given telephone number and announces the given message as desired. It can handle custom messages per recipient as well. Additionally, it can also send a text message in the event the recipient can not be reached in the configured number of attempts. Even the time range during which to call can be specified. Once configured and started, its all automatic and requires no manual intervention.
Case Study 1:
Govt. of Rajasthan sanctions pensions to physically handicapped, widow and old age persons and pays them pension every month. The pension beneficiary lives in villages and the nearest bank/post office is generally far from the beneficiary’s home.
Problem Statement:
Pension beneficiary has no idea and no immediate information, when the pension got sanctioned, when the payment got credited in their bank/post-office account, and when he should go to the bank/post-office.
The Solution:
Govt. of Rajasthan chose to deploy the AAA solution under the name of “Project AID” (Automatic Information Dissemination). In this they upload the beneficiary data every day and schedule the dialing for next day at 9am. The AAA software automatically starts dialing the beneficiary numbers at the scheduled time. As soon as the beneficiary picks up the phone, the dialer starts playing the message using TTS (text to speech) in Hindi language.
Case Study 2:
Saurabh Agrotech sells their oil products country wide under terms of making payment within seven days of delivery of the goods. They have deputed two persons who call the customers for reminding them of the pending payment.
Problem Statement:
The two persons are dedicated for payment reminders and when they are not available, the calls are not being made and payments get delayed. This also happens when they are not able to make all pending calls. This results in a negative impact on the company’s day-to-day liquid funds availability.
The Solution:
AAA interacts with the ERP software of Saurabh Agrotech, and based on the payment due date, it automatically picks up the customer name, amount due and due date and dials the customer number, playing back the payment reminder message with complete details such as invoice number, amount due and due date.
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| Software Dialer |
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Our dialer is based on Asterisk®,which is the world’s leading open source PBXi, telephony engine, and telephony applications toolkit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers us to create advanced communication solutions.
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